Cancellation & Refund Conditions


Article 3 / e of the Law No. 4077 on Consumer Protection. The buyer, who is a consumer, has the right to return the product within 14 (fourteen) days from the date of receipt within the scope of the Right of Withdrawal clause of the Sales Contract.

You can make the notification by sending a mail to our Customer Services e-mail address through your membership.

In case of using this right, in addition to the aforementioned written notification, the original invoice of the purchased product delivered to the 3rd person or the BUYER must be returned with the filled return / exchange form sent with the invoice. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded. In addition, the products to be returned must be delivered to complete, undamaged, together with the box, packaging and standard accessories, if any. The shipping cost of the product returned using the right of withdrawal is covered by the SELLER.

The Consumer's "Right of Withdrawal Without Reason" is valid only for the purchase of products for which a return request has been reported within 7 days after the mentioned shopping takes place. You can report the products that you think are manufacturing defects for more than 7 days and you want to return them within one month following the date of delivery and send them to us within 7 days. In this case, a process is initiated by communicating your complaint to the supplier companies and examining whether the product can be returned. Since the inspection period carried out in this period depends on the supplier company, a clear time is given regarding the timeframe in which the refund will take place. When the return of your product is approved, the fees you pay for the product price and shipping fee are returned to your credit card. When the reason for the problem you have specified is determined as a usage error, your order is sent back to you as "Buyer Payed" with the invoice you sent to us.

If the invoice of the product is corporate, you must send it together with a "RETURN INVOICE" issued by the institution for all kinds of returns, without including the cargo share, and cut into "Product Unit Price VAT". We would like to state that the order returns whose invoices are issued on behalf of the institutions cannot be completed unless "REFUND INVOICE" is issued. Your product returns must be delivered to SpongeHop complete and undamaged with the original invoice of the products, the return form sent with the invoice, the box, packaging, and standard accessories, if any. In order to prevent your return shipments from being sent to the wrong address and / or with different shipping companies, you can separate the adhesive part at the bottom of the return form that was sent with your product, by pasting it on the form and send it to us.

You can make the notification by sending a mail to our Customer Services e-mail address through your membership.