HOW CAN I BE A MEMBER?
Being a member of SpongeHop is very fast, very easy and free. You can become a member immediately to be informed about our campaigns and to benefit from SpongeHop's special services. To become a member, simply fill in your information on our membership form. Click to register
CAN I SHOPPING WITHOUT SINGING UP?
You can also shop without being a member of SpongeHop. However, it is beneficial to become a member to benefit from SpongeHop's special services. Click here to take advantage of the special advantages of SpongeHop membership.
IS IT SAFE TO SHOP FROM SPONGEHOP?
SpongeHop works hard to provide its customers with fast, convenient and reliable shopping opportunities. It has an SSL certificate for this purpose. Thanks to this certificate, your information is prevented from being seen by third parties. Your membership information is controlled only by SpongeHop employees and your credit card information is controlled only by your banks. Your credit card information is never seen by SpongeHop employees.
ARE YOUR PRODUCTS ORIGINAL?
Yes, all models we produce are original products registered by us.
IS YOUR PRODUCTS GUARANTEED?
Our branded products are guaranteed by us, the warranty period is 1 year. User errors are out of warranty.
HOW LONG IS THE DELIVERY TIME OF MY ORDER?
The delivery time of your order is 1 to 3 business days for domestic orders and 4 to 9 business days for international orders.
CAN I BENEFIT AND REFUND THE PRODUCT I RECEIVED?
You can return the products you have purchased in their original packaging and within 14 days, provided they are undamaged. There is no return acceptance for products designed according to the customer's request. The product you want to return; You must deliver the original packaging to our address within 14 days, provided it is intact, undamaged and unused. In such cases, if the product is sent by cargo, the cost of return will be borne by the customer.
WHAT IS SSL? SSL SECURITY
(Secure Socket Layer) is a security protocol developed to ensure security and privacy during the transfer of information on the SSL network. SSL ensures that the information sent can only be deciphered at the right address. Information is automatically encrypted before it is sent and can only be decrypted by the correct receiver. Confidentiality and integrity of the transaction and information are protected by verification on both sides. In the process of transactions, you need to pay attention to two things to understand that you are on a secure site: One of them is a key or lock symbol located under your browser. In addition, http: // at the beginning of the address of the page you are on changes to https: //. These are indications that you are in a safe area. In your purchases from SpongeHop, your personal information, credit card number and other information that is important and secret for you are protected with 128 bit SSL (Secure Socket Layer) encryption technology that is used worldwide.